Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (508) 295-1311 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Frequently Asked Questions


What should I prepare for my visit to Thomas Michaels?

Bring all of your ideas wants and needs for your project. Having a budget set is also an excellent way to prepare. if you need help with your budget, just click here to access our pricing guide.


Are you insured?

Yes, we carry liability and workman's comp insurance. We can produce an insurance binder at anytime upon request.


Do you offer any warranties?

Yes, most of our cabinet manufacture's offer a limited lifetime warranty and we offer a FULL FIVE YEAR warranty on our workmanship. Our competitors only offer one year.


How long will my project take?

That really depends on the scope and products. Best bet is to call us and we talk about it in detail.


How do you schedule your work?

We use a sophisticated system called "Buildertrend". It's a cloud-based project management software that gives you real-time, 24/7 access to your project schedule, updates, pictures, change orders and so much more!


Can I supply my own materials?

It depends. We prefer to source material from our trusted national vendor network that offer warranty and support. If we install items from outside our network we do not offer any material or labor warranties.


Do you provide 3-D Renderings?

Yes we do!- we use up to date design software that will produce you a full 3-D experience. We are also using our new "Augmented Reality" technology that will let you see real time option in your home. Ask us about this!


Do you take credit cards?

We take them all!!- We do, however, offer discounts to clients that pay by check or cash.


Do you offer financing options?

Yes we do. We can finance your project for one year or longer. Click here for details.


Do you sell to remodelers or builders?

Absolutely, we offer a credit program to trades and we have kitchens and bathroom cabinets on a job site in 10 days or less. Call us now for more details.


Do you offer delivery?

Yes, for most products, like cabinets, in home delivery is available. Other smaller, products will often ship via, fed Ex/UPS.


How do I find out if Thomas Michaels Design Center can deliver to my area?

Just call us at 508-295-1311; we're here to answer all of your questions.


How do I know when my delivery is ready?

We notify clients 2 weeks in advance of the delivery day and 24 hours prior for an estimated time.


When will my merchandise that I purchased online be delivered?

Online orders will be given a tracking number to track the day/time the product will arrive.


What if I can’t be home for my delivery during the scheduled time window?

Just call us at 508-295-1311. We'll help you work out a plan.


Is there anything that I should do to get ready for the delivery team?

Be sure that someone 18 yrs of age or older is home to receive the delivery and that adequate space is available to stage larger items, like cabinetry.


Can I pick up my purchase if I don’t want to have it delivered?

Absolutely!


Do you price match?

Yes, just bring us your written estimate from a legitimate retailer and we will match the price- no hassle.


Are your prices competitive?

Of course. We're often lower than Big Box retailers too!


Does your store give Veterans discounts?

We sure do. one of our owners is a US veteran too!